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Privacy Policy

Effective Date: October 19, 2025

Last Updated: October 19, 2025

  • Welcome to The Black Label Collection (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, book a property, or engage with our services and experiences.

    By using our website or services, you agree to the practices described in this Privacy Policy.

  • We collect personal and non-personal information to provide you with the best possible experience.

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    A. Personal Information

    When you interact with The Black Label Collection, we may collect:

    • Contact details: Name, email address, phone number, mailing address.

    • Booking information: Dates of stay, property preferences, number of guests, special requests.

    • Payment details: Credit card or billing information (processed securely through our payment partners).

    • Account information: Username, password, and membership details (if you create an account).

    • Identification details: Government-issued ID or verification documents for guest screening (where required).

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    B. Non-Personal Information

    We may automatically collect:

    • Device type, browser, operating system, and IP address.

    • Website usage data such as pages viewed, time spent, and referral sources.

    • Cookies and tracking technologies for personalization and analytics.

  • We use your information to:

    • Process bookings and payments securely.

    • Provide customer service and respond to inquiries.

    • Customize your guest experience and preferences.

    • Communicate updates, promotions, and special offers (with your consent).

    • Improve our website, services, and property offerings.

    • Comply with legal obligations and protect against fraudulent activities.

  • We do not sell your personal information. However, we may share it with:

    • Service providers: For payment processing, guest screening, housekeeping, or concierge services.

    • Affiliated entities: Within The Black Label Collection network for operational purposes.

    • Legal authorities: When required to comply with laws, court orders, or government requests.

    All partners and third parties are required to protect your information in accordance with this Privacy Policy.

  • We implement industry-standard security measures to protect your personal data, including encryption, firewalls, and secure access protocols.
    While we take every reasonable step to safeguard your information, no system is completely secure, and we cannot guarantee absolute security.

  • We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your personal information at any time (see Section 9).

  • Our website uses cookies to:

    • Improve functionality and user experience.

    • Analyze website performance and traffic.

    • Deliver personalized content and marketing.

    You can control cookie settings through your browser preferences.

  • Depending on your jurisdiction, you may have the right to:

    • Access, correct, or delete your personal information.

    • Withdraw consent for marketing communications.

    • Request a copy of your data in a portable format.

    • Lodge a complaint with a data protection authority.

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    Requests can be submitted to support@tblc.p

  • Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing personal information.

  • Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected such data, we will delete it promptly.

  • If you are located outside the United States, please note that your information may be transferred to and processed in the U.S. By using our services, you consent to such transfers in accordance with this Privacy Policy.

  • We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The revised version will be posted on this page with an updated “Last Updated” date.

  • If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

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    The Black Label Collection
    Email: support@tblc.properties
    Website: www.tblc.properties

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